Employees regularly undergo training to ensure that they are well prepared for a potential incident in the network with the pre-determined procedures for an alarm event rehearsed in training exercises. Employees undertake an incident assessment based on the malfunction report and mobilise the stand-by service if needed. All monitoring and control tasks can also be performed at a different location using emergency dispatching. The required systems feature a fully redundant design. There is a crisis communication plan for the important task of informing the locations involved and the public in the event of an incident. Erdgas Ostschweiz AG is thus committed to providing safe operating conditions for natural gas transmission on a consistent basis. Incident management is also provided as a service for GAS&COM AG, which offers uninterrupted data transmission in the fibre-optic cable network.